Orders
I did not receive an email confirmation for my order.
Make sure to check your spams! We send an email when we receive your order and when we ship it so you should be notified. If the email isn’t anywhere in your mailbox, contact us at infos@spikenchains.com, we will confirm the email associated to your order and change it if there was any errors!
Can I cancel my order?
We are dedicated to provide efficient shipment of your jewelry. We typically process and send orders in 1 to 3 days. If you need to cancel your order within this period, please get in touch with us as quickly as possible. We’ll try our best to fulfill your request.
Unfortunately, we will no longer be able to cancel your order after it has been sent. However, you are allowed to return your item within 10 days after receipt if the product does not fullfill your expectations. You must return the item unworn and in its original packaging, and the return costs are not covered.
I want to return my order.
You are allowed to return your item within 10 days after receipt if the product does not fullfill your expectations. You must return the item unworn and in its original packaging, and the return costs are not covered.
Message us at infos@spikenchains.com to learn our procedure about returns!
Shipping
What are your shipping options?
Currently we ship all our orders with Canada Post.
We have two options:
- The Economic shipping, it usually takes between 3 to 12 days depending on your location. It also does not come with a tracking number. The cost for this option is 2.34$
- The Standard shipping, it usually takes between 1 to 12 days depending on your location. It also come with a tracking number. The cost for this option is 14.97$
We offer free shipping on orders over 60$.
I did not receive my order after the approximative time.
We understand that delays in order deliveries can be frustrating, and we’re committed to addressing these situations with the utmost care and efficiency. Here’s what to do if your order is delayed:
- Check Estimated Delivery Time: First, review the estimated delivery time provided during the ordering process. Keep in mind that this is an approximation, and deliveries can occasionally take longer, especially during busy periods. Please also note that we take between 1-3 business day to ship the orders so add this in your calculations for when you’ll receive your order.
- Contact Us: If your order has not arrived by the estimated time, please don’t hesitate to reach out to infos@spikenchains.com. We take your concerns seriously, and we aim to respond to your inquiry as quickly as possible.
- Investigation: Once you contact us, we will promptly investigate the issue to determine the cause of the delay. This may involve checking the status with the shipping carrier or identifying any potential issues in the order processing.
- Resolution Options: Depending on the situation, we will offer resolution options, which may include, reshipping your order if it’s lost or significantly delayed or providing a store credit.
My jewelry broke/got damaged in the shipping 🙁
You may be sure that if your jewellery gets damaged or arrives broken, we will take care of it. Any damaged components can be free-of-charge fixed or replaced by us.
Simply contact us at infos@spikenchains.com to arrange for the return of your item. Your item will be returned to you for free after we take care of the repair or replacement. We want every one of our customers to be completely satisfied with their purchases, therefore we will do all in our power to ensure that you can enjoy your jewellery for many years to come.
Do you ship worldwide?
Unfortunately, not at the moment. We currently exclusively ship our products in Canada and USA. However, we are making every effort to increase the shipping options we provide in order to reach you anywhere on the globe! For updates on this subject, follow us on Facebook and Instagram!
Will I be charged Customs Fees/Import duties to receive my order?
Orders shipped to destinations outside of Canada may be subject to customs duties, import taxes, and related charges upon arrival. Any extra costs, including tariffs, import fees, and surcharges imposed by the destination country, are the sole responsibility of the customer.
Spike N Chains cannot be held responsible for, nor can we anticipate in advance, the precise amount, if any, of these charges. We recommend that you contact your local customs authority to confirm whether any supplementary fees will be applied to your order.
By placing an order, you are acknowledging your agreement to cover any additional fees that may be incurred upon receiving the package. In the event that these fees are not paid in full, resulting in the return of the order to us, the outstanding charges will be subtracted from the refund amount.
Jewelry
How do I care for my jewelry?
- Keep them away from water, like gremlins, they hate it.
- Utilize a microfiber cloth to occasionally polish them.
- Give them their own space, like in a jewelry box or soft pouch.
- Avoid putting chemicals directly on your jewelry (perfume, lotion, hair products, etc).
By following these tips, your jewelry will be the sharpest accessory in town.
Is Spike N Chains's Jewelry Waterproof?
While a lot of pieces are 100% stainless steel and won’t tarnish, we do not recommend wearing any jewelry in water. Avoiding contact with water will help you preserve your jewelry as long as possible.
Your jewelry is too big/small for me... 🙁
Don’t worry babe! We take pride in providing EVERYONE with access to all of our jewellery. Please understand that we do our best to make sizes that fit everyone, so don’t hold it against us. “We” is just one person (me ahaha) doing her best to include everyone. BUT in an effort to make our jewellery accessible to all, if the sizes offered for necklaces and bracelets aren’t the right fit for you, let us know! You can simply add a note when you check out or contact us at infos@spikenchains.com with your order number, and we’ll be happy to help.🖤
The stone I received looks different to the image.
Please remember that no two pieces will be precisely same because of the natural differences in these stones. Although we try to correctly depict each piece in our product images, if you compare the stone’s look to what you see on our website, a difference may occur.
We hope that you will enjoy the character and uniqueness of each of our pieces and that these natural variances add to the special beauty of each item. Please don’t hesitate to get in touch with us if you have any queries or worries regarding a particular item or stone. We are delighted to offer extra details if necessary.
What materials is your jewelry made of?
The majority pieces we use are made of stainless steel and alloy. To add colour and texture to our creations, we also employ a variety of natural stones and acrylic beads. We make every attempt to disclose as clearly as possible the materials used in each piece since we are aware that some people may be sensitive to specific materials.
Don’t hesitate to get in touch with us if you would like to know more about any of out pieces and their materials.
Can I get a allergic reaction?
We are aware that some people can be allergic to or sensitive to particular metals. This is why we give meticulous thought to the components that go into making each piece of jewellery and also why we specifically list te components of every pieces in our store.
We advise anyone with a high sensitivity to metal to choose designs with stainless steel components even if some of our charms could have other elements that could induce a response. This might add an additional degree of security.
We are always happy to address any queries or worries you may have regarding the components of our jewellery.
Do you take custom orders?
While we’re more than happy to consider minor adjustments to our existing designs, we regret to inform you that we do not undertake the creation of entirely custom jewelry pieces. If you have specific requests for minor modifications or need guidance in selecting the perfect piece, please feel free to reach out to infos@spikenchains.com, and we’ll be delighted to assist you!
An item I want is out of stock 🙁
A few of our products tend to sell out rapidly. If you still find the item available on our website, rest assured that it will be replenished and back in stock shortly. Check out our instagram for any updates concerning the shop!
Do you repair jewelry?
We offer reparation to all of the jewelry we sell! If you have any issues with your purchased jewelry, whether it’s a minor repair or requires more extensive attention, please reach out to infos@spikenchains.com We will assist you in initiating the repair process, ensuring that your jewelry is restored to its original beauty. The price of the repair varies depending on your needs, simply write us and we will provide you with the price of your repairs.
* Please note that in the case of repairing a charm or anything related to jewelry we do not carry anymore, we may not be able to fulfil the repair since we may not have the stocks available to replace the broken pieces.
More infos
What currency are your products in?
Our whole website currently uses the Canadian currency. So if you order from USA, the amount charge to your card will be less than what is shown on our website.
Do you accept influencer partnerships?
Sure, we do! We place more value on how you fit with our brand and how you engage with it than on the number of followers you have. Send us a request at infos@spikenchains.com. Only the candidates who have been retained will be contacted, so kindly be aware of this. However, hang in there—things could change, and we might want to work with you after all! So don’t loose hope 🖤
Do you have a physical store?
No, we only sell online! However, you can find us at local markets and events in or near Montreal. Check out our Instagram to stay in the loop about our events!